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  • Fragrances
    • Fragrances
    • Column 1
      • Best Sellers
        • Best Sellers
        • French Cade Lavender
        • Baltic Amber
        • Goji Tarocco Orange
        • White Cypress
        • Bourbon Vanille
        • Moso Bamboo
        • Yashioka Gardenia
        • Casa Pacifica
        • Mokara
        • Spiced Goji Tarocco Orange
        • Shop All
      • New Arrivals
        • New Arrivals
        • Shop All
      • Sale
        • Sale
        • Shop All
    • Column 2
      • Floral
        • Floral
        • Bergamot Rose
        • Blackberry Rose Oud
        • Crane Flower
        • Gardenia Colonia
        • Milk Rose
        • Mokara
        • Rose Colored Glasses
        • Rose Otto
        • Rose Petal Ice Cream
        • Sparkling Rose
        • Tuberosa Di Notte
        • Yashioka Gardenia
        • Shop All
    • Column 3
      • Woody
        • Woody
        • Baltic Amber
        • Branche Vermeil
        • Lichen & Vetiver
        • Makassar Ebony & Peach
        • Moso Bamboo
        • Suede Blanc
        • White Cypress
        • Shop All
      • Warm / Spiced
        • Warm / Spiced
        • Ambre Lumiere
        • Blond Tabac
        • Gilt Pomander & Hinoki
        • Mandarino Cannela
        • Spiced Goji Tarocco Orange
        • Shop All
    • Column 4
      • Citrus / Fruity
        • Citrus / Fruity
        • Apricot & Aprilia
        • Goji Tarocco Orange
        • Japanese Plum Bloom
        • Nissho Soleil
        • Panjore Lychee
        • Peruvian Lime Jardin
        • Pink Citron
        • Pomegranate Blood Orange
        • Prosecco Bellini
        • Saijo Persimmon
        • Santiago Huckleberry
        • Shop All
      • Aquatic
        • Aquatic
        • Apple Blue Clover NEW NEW
        • Casa Pacifica
        • French Cade Lavender
        • Laguna
        • Shop All
    • Column 5
      • Green
        • Green
        • Elysian Garden
        • Vervaine Olive Leaf
        • Shop All
      • Gourmand
        • Gourmand
        • Bourbon Vanille
        • Crisp Champagne
        • Crushed Candy Cane
        • Macaron
        • Santal Vanille
        • Spiced Pumpkin Latte
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  • Product Types
    • Product Types
    • Column 1
      • Glass Candles
        • Glass Candles
        • Petite Glass / Votives
        • Single Wick Glass
        • 2 Wick Glass
        • 3 Wick Glass
        • 5 Wick Glass
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      • Sale
        • Sale
        • Shop All
    • Column 2
      • Tin Candles
        • Tin Candles
        • Mini Tin
        • 2 Wick Tin
        • 3 Wick Tin
        • Shop All
    • Column 3
      • Gift Sets
      • Travel Diffusers
      • Reed Diffusers
      • Room & Body Sprays
      • Accessories
  • Collections
    • Collections
    • roses
    • japonica
    • vermeil
    • maison blanc
    • maison noir
    • seasonal
    • My Account
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    Frequently Asked Questions

    Frequently Asked Questions

    Home / Frequently Asked Questions

    COVID-19 UPDATE:

    To do our part in protecting our community, we have temporarily closed our retail store, offices and operations. We want to confirm, we are still accepting and processing orders from Voluspa.com. For more information, please visit the COVID-19 page.

    PRODUCT CARE

    How do I prevent my candle from tunneling?

    It is recommended during the initial and subsequent burns of your candle to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge will keep the opening wide and prevent tunneling. If you feel there is another issue affecting the performance of your candle, please email Customer Service at customerservice@voluspa.com.

    Is it possible to increase the fragrance of my Reed Diffuser?

    Our diffusers last approximately 4-6 months. If more fragrance is desired, flip the reeds on a more frequent basis. Please remember to always flip diffuser reed sticks over a towel or sink and wipe the bottle when finished to avoid oil spills.

    Should I trim my candle wicks?

    It is recommended to trim candle wicks to 1/4" before each use. This will help prevent soot and extend the life of the candle. Do not drop matches or other flammable items into the candle. Please visit our Product Use & Safety Tips page for more information.

    ORDER INFORMATION & STATUS

    When will my credit card be charged?

    Payment will be captured in full at the time the order is placed.

    Does Voluspa accept checks or money orders?

    We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.

    Does Voluspa accept international credit cards?

    Voluspa accepts international Visa, Mastercard, Discover and American Express credit cards. Please ensure you are entering the correct international billing address when checking out.

    Does Voluspa ship internationally?

    Voluspa.com only offers shipping within the United States and its territories. If you are located outside of the United States, please email customerservice@voluspa.com for additional information.

    Can I ship to a P.O. Box?

    Voluspa does not offer shipping to P.O. Boxes.

    How quickly will I receive my order?

    Most orders process within 1-2 business days. During high volume periods (i.e. sales and holidays), processing times may increase. Once the order ships, transit via UPS can take 1-6 business days depending on the destination. Please review our Shopping Support Page for further details.

    When will my backorder ship?

    Occasionally, we may be temporarily out-of-stock on an item shown on our website. When this occurs Voluspa will contact you with an accurate shipping date, provide an alternative option to fulfill an out-of-stock item, or refund the back-ordered items.

    How can I check the status of my order?

    Once your order ships, you will receive an email from both UPS and Voluspa with tracking information. For other status updates, please log on to your Voluspa account or call Voluspa Customer Service at 855-498-0402.

    Can I make changes to my order?

    Orders are processed when received. To make a change, please call our customer service team at 855-498-0402 as soon as possible. We will make every effort to accommodate your request.

    PRODUCT RETURNS

    What is Voluspa's Return Policy?

    We hope you are 100% satisfied with your Voluspa.com purchase. If you are not completely satisfied, Voluspa will offer a refund on unopened and unused, full-priced items within 30 days of your order date. At this time, items ordered online cannot be returned in the Voluspa Fashion Island store. For more information on processing a return, please visit our Return Policy Page.

    Contact Us

    Thank you for contacting Voluspa. Please see our response to COVID-19 HERE

    Headquarters

    2900 McCabe Way
    Irvine, CA 92614

    Customer service teams are still available, working remote.

    Online Inquiries

    Fastest Response: customerservice@voluspa.com

    Phone: 855-498-0402

    Retailer & Wholesale Inquiries

    Email: wholesalecs@voluspa.com

    Phone: 800-314-9989

    We kindly ask for your patience as we navigate these uncertain times.

    Hours

    8:30am to 4:30pm PST
    Monday through Friday

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    • Product Type
      • Reed Diffusers
      • Gift Sets
      • Tin Candles
      • Glass Candles
      • Room & Body Sprays
      • Accessories
      • Shop All
    • Fragrances
      • Best Sellers
      • Aquatic
      • Citrus/Fruity
      • Floral
      • Gourmand
      • Green
      • Warm / Spiced
      • Woody
      • Shop All
    • Collections
      • Roses
      • Japonica
      • Vermeil
      • Maison Blanc
      • Maison Noir
      • Seasonal
      • Shop All
    • About
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