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It is recommended during the initial and subsequent burns of your candle to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge will keep the opening wide and prevent tunneling. If you feel there is another issue affecting the performance of your candle, please email Customer Service at customerservice@voluspa.com.
Our diffusers last approximately 4-6 months. If more fragrance is desired, flip the reeds on a more frequent basis. Please remember to always flip diffuser reed sticks over a towel or sink and wipe the bottle when finished to avoid oil spills.
It is recommended to trim candle wicks to 1/4" before each use. This will help prevent soot and extend the life of the candle. Do not drop matches or other flammable items into the candle. Please visit our Product Use & Safety Tips page for more information.
Payment will be captured in full at the time the order is placed.
We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.
Voluspa accepts international Visa, Mastercard, Discover and American Express credit cards. Please ensure you are entering the correct international billing address when checking out.
Voluspa.com only offers shipping within the United States and its territories. If you are located outside of the United States, please email customerservice@voluspa.com for additional information.
Voluspa does not offer shipping to P.O. Boxes.
Most orders process within 1-3 business days. During high volume periods (i.e. sales and holidays), processing times may increase. Once the order ships, transit via UPS can take 1-6 business days depending on the destination. Please review our Shopping Support Page for further details.
Occasionally, we may be temporarily out-of-stock on an item shown on our website. When this occurs Voluspa will contact you with an accurate shipping date, provide an alternative option to fulfill an out-of-stock item, or refund the back-ordered items.
Once your order ships, you will receive an email from both UPS and Voluspa with tracking information. For other status updates, please log on to your Voluspa account or call Voluspa Customer Service at 855-498-0402.
Orders are processed when received. To make a change, please call our customer service team at 855-498-0402 as soon as possible. We will make every effort to accommodate your request.
We hope you are 100% satisfied with your Voluspa.com purchase. If you are not completely satisfied, Voluspa will offer a refund on unopened and unused, full-priced items within 30 days of your order date. At this time, items ordered online cannot be returned in the Voluspa Fashion Island store. For more information on processing a return, please visit our Return Policy Page.
