PRODUCT CARE

How do I prevent my candle from tunneling?

It is recommended during the initial and subsequent burns of your candle to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge will keep the opening wide and prevent tunneling. If you feel there is another issue affecting the performance of your candle, please email Customer Service at customerservice@voluspa.com.

Is it possible to increase the fragrance of my Reed Diffuser?

Our diffusers last approximately 4-6 months. If more fragrance is desired, flip the reeds on a more frequent basis. Please remember to always flip diffuser reed sticks over a towel or sink and wipe the bottle when finished to avoid oil spills.

Should I trim my candle wicks?

It is recommended to trim candle wicks to 1/4" before each use. This will help prevent soot and extend the life of the candle. Do not drop matches or other flammable items into the candle. Please visit our Product Use & Safety Tips page for more information.

ORDER INFORMATION & STATUS

When will my credit card be charged?

Payment will be captured in full at the time the order is placed.

Does Voluspa accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.

Does Voluspa accept international credit cards?

Voluspa accepts international Visa, Mastercard, Discover and American Express credit cards. Please ensure you are entering the correct international billing address when checking out.

Does Voluspa ship internationally?

Voluspa.com only offers shipping within the United States and its territories. If you are located outside of the United States, please email customerservice@voluspa.com for additional information.

Can I ship to a P.O. Box?

Voluspa does not offer shipping to P.O. Boxes.

How quickly will I receive my order?

Most orders process within 1-3 business days. During high volume periods (i.e. sales and holidays), processing times may increase. Once the order ships, transit via UPS can take 1-6 business days depending on the destination. Please review our Shopping Support Page for further details.

When will my backorder ship?

Occasionally, we may be temporarily out-of-stock on an item shown on our website. When this occurs Voluspa will contact you with an accurate shipping date, provide an alternative option to fulfill an out-of-stock item, or refund the back-ordered items.

How can I check the status of my order?

Once your order ships, you will receive an email from both UPS and Voluspa with tracking information. For other status updates, please log on to your Voluspa account or call Voluspa Customer Service at 855-498-0402.

Can I make changes to my order?

Orders are processed when received. To make a change, please call our customer service team at 855-498-0402 as soon as possible. We will make every effort to accommodate your request.

PRODUCT RETURNS

What is Voluspa's Return Policy?

We hope you are 100% satisfied with your Voluspa.com purchase. If you are not completely satisfied, Voluspa will offer a refund on unopened and unused, full-priced items within 30 days of your order date. At this time, items ordered online cannot be returned in the Voluspa Fashion Island store. For more information on processing a return, please visit our Return Policy Page.