Shopping Support

UPS Ground packages should be received by:
1 - 2 Days: California + Southwestern states
3 - 4 Days: Texas, Pacific Northwest + Some Midwestern states
4 - 5 Days: Southern + Northeastern states
For shipping information specific to your zip code, see UPS details here.

Orders placed on Voluspa.com ship from our headquarters in Irvine, California (92614). Ground Shipping transit times vary by location the order is shipping to. Please reference the map below or UPS.com for more detail. Please account for both processing and transit times when placing an order.

PROMOTIONS

Please note: All sale products are final sale and are not eligible for returns or exchanges. Promo codes cannot be combined. Only one promo code is allowed per order. The introductory subscriber promo code is good only on the first order that meets the respective criteria and is a one-time use only. Complimentary or "Free" items that are included in certain promotions may not be combined with other promotions.

CHOICE OF FREE TINY TIN CANDLE ON ORDERS $50+

Receive a Free Tiny Tin Candle sample on any online order of $50+ shipping within the continental United States. Limit one per order. Promo code not required. If selected tiny tin becomes unavailable for any reason, Voluspa will update with a tiny tin of equal value. Not transferable and not redeemable for cash or credit on previous purchases. Returns or exchanges on samples are not permitted. Void where prohibited. We reserve the right to end or change this offer at any time. Samples not available for purchase.

FREE TINY TINY + FREE SHIPPING FOR JOINING OUR MAILING LIST

New subscribers will receive a promo code via email to use on their first online order of $50 or more, for orders shipped within the 48 continental United States. Not transferable and not redeemable for cash or credit on previous purchases. Returns or exchanges on samples are not permitted. Void where prohibited. We reserve the right to end or change this offer at any time. Samples not available for purchase.

CUSTOM GIFT SETS - Mini Tin Trio + Discovery Sets

These custom gift sets are configured particular to the purchase. Since the configuration of these sets have been customized, they are final sale and are not eligible for return. Discounts may not be applied. As of now, custom gift sets are only available within the United States. Void where prohibited. We reserve the right to end or change this offer at any time.


ORDER PROCESSING TIMES

  • Typical order processing times are between 1-3 business days.

  • UPS Ground Shipping will take anywhere from 1-6 business days, based on location. More information about shipping can be found here


OUR POLICYS

  • Our return policy will be extended to accept returns past 30 days for in-store and online purchases.

  • For information on online returns, reference our Return Policy.

  • We will continue to offer Free returns.

     

    HOLIDAY CLOSURES

    In observance of the following holidays, our offices will be closed on the below days. Orders will begin processing the next business day. This includes any order with expedited shipping.

    Monday, May 30 - Memorial Day
    Monday, July 4 - Independence Day
    Monday, September 5 - Labor Day
    Thursday, Nov 24th - Thanksgiving Day
    Friday, Nov 25th - Thanksgiving Holiday
    Friday, Dec 23 - Christmas Eve (Observed)
    Monday, December 26 - Christmas Day (Observed)
    Monday, January 2,2023 - New Year's Day (Observed)

    SATISFACTION GUARANTEED

    We hope that you are 100% satisfied with your purchase. If for any reason you are not, please view our full Return Policy HERE.