Shopping Support

    CURRENT ORDER PROCESSING TIMES

    More information about shipping can be found here.

    Packages are shipped via FEDEX, and typical transit times by region are as follows:

    • 1 - 2 Days: California + Southwestern states
    • 3 - 4 Days: Texas, Pacific Northwest + Some Midwestern states
    • 4 - 5 Days: Southern + Northeastern states

    For shipping information specific to your zip code, please reference the following link https://www.fedex.com/grd/maps/ShowMapEntry.do?cc=us&language=en 

    Orders placed on Voluspa.com ship from our headquarters in Irvine, California (92614). Currently processing times are 1 - 2 business days. Ground Shipping transit times vary by location the order is shipping to. Please account for both processing and transit times when placing an order.


    PROMOTIONS

    Please note: All sale products are final sale and are not eligible for returns or exchanges. Promotions cannot be combined. Only one promo code is allowed per order. The introductory subscriber promo code is good only on the first order that meets the respective criteria and is a one-time use only. Complimentary or "Free" items that are included in certain promotions may not be combined with other promotions. 


    FREE SHIPPING AND CHOICE OF FREE TINY TIN CANDLE ON ORDERS $75+

    Receive free shipping and a complimentary Tiny Tin Candle sample on any online order of $75+ within the continental United States. Limit one per order. Promo code not required. If selected tiny tin becomes unavailable for any reason, Voluspa will update with a tiny tin of equal value. Not transferable and not redeemable for cash or credit on previous purchases. Returns or exchanges on samples are not permitted. Void were prohibited. We reserve the right to end or change this offer at any time. Samples not available for purchase.

    10% OFF FOR JOINING OUR MAILING LIST

    New subscribers will receive a promo code via email to use on their first online order, for orders shipped within the 48 continental United States. Discount excludes Build-Your-Own sets and sale product. Not transferable and not redeemable for cash or credit on previous purchases. Returns or exchanges on samples are not permitted. Void where prohibited. We reserve the right to end or change this offer at any time.

    CUSTOM GIFT SETS - Mini Tin Trio + Discovery Sets

    These custom gift sets are configured particular to the purchase. Since the configuration of these sets have been customized, they are final sale and are not eligible for return. Discounts may not be applied. As of now, custom gift sets are only available within the United States. Void where prohibited. We reserve the right to end or change this offer at any time.


    OUR POLICIES

    • For information on online returns, reference our Return Policy.

    • We offer Free returns.

       

      HOLIDAY CLOSURES

      In observance of the following holidays, our offices will be closed on the below days. Orders will begin processing the next business day. This includes any order with expedited shipping.

      Monday, January 1 - New Years Day
      Monday, January 15 - Martin Luther King Day
      Monday, May 27 - Memorial Day
      Thursday, July 4 - Independence Day
      Monday, September 2 - Labor Day
      Thursday, November 28 - Thanksgiving Day
      Friday, November 29 - Thanksgiving (Office Only)
      Tuesday, December 24 - Christmas Eve
      Wednesday, December 25 - Christmas Day
      Wednesday, January 1 - New Years Day (2025)

      SATISFACTION GUARANTEED

      We hope that you are 100% satisfied with your purchase. If for any reason you are not, please view our full Return Policy HERE.