Return Policy

Full-price items

We hope you are 100% satisfied with your voluspa purchase. However, for full priced items, if there is any reason you are not completely satisfied, Voluspa is more than happy to offer a refund on items within 14 days of your original purchase date.

Returns are accepted for unopened and unused products only, within 14 days of the original purchase date.

To process return (Voluspa Account)

  1. Visit www.voluspa.com
  2. Login to your account by clicking "My Account" (must have a registered account)
  3. Select "Order History"
  4. Click on the return link to fill out the return form
  5. A member of our Customer Care team will be in contact with you to provide further details

To process return (Guest Checkout)

  1. Email customerservice@voluspa.com or call Customer Care at 855.498.0402 (M-F, 8:30-4:30 PST). Please have your order number ready (reference your original confirmation email from Voluspa).

Sale items

All sale products are final sale and are not eligible for returns or exchanges.

Damages

If upon arrival, any part or all of your order is damaged, please email customerservice@voluspa.com within 14 days and include your order number and a picture of the damage. A member of our Customer Care team will be in contact with you shortly to provide with possible options.

Please note: Once the product is removed from its protective packaging, we cannot be responsible for any further damage due to improper handling.

For further questions

Contact our customer care at 855.498.0402, M-F/ 8:30-4:30 PST.

Email your claim to: customerservice@voluspa.com.