Shopping Support

PROMOTIONS

Please note: Promo Codes cannot be combined. Only one Promo Code is allowed per order. The introductory subscriber promo code is good only on the first order that meets the respective criteria and is a one-time use only.

CHOICE OF FREE MINI VOTIVE CANDLE ON ORDERS $65+

Receive a Free Mini Votive Candle sample on any online order of $65+ shipping within the United States. Limit one per order. Promo code not required. Not transferable and not redeemable for cash or credit on previous purchases. Returns or exchanges on samples are not permitted. Void where prohibited. We reserve the right to end or change this offer at any time. Samples not available for purchase.

FREE STANDARD SHIPPING ON ORDERS OF $75+

Receive Free Standard Ground Shipping on all orders of $75 or more for addresses shipping within the 48 Continental United States, on online orders. Promo code not required. Not transferable and not redeemable for cash or credit on previous purchases. Void where prohibited. We reserve the right to end or change this offer at any time.

FREE RETURNS

We hope you are 100% satisfied with your Voluspa purchase from our site. If there is any reason you are not completely satisfied, Voluspa is happy to offer a refund on unopened and unused, full-price items within 14 days of your delivery date. All sale products are final sale and are not eligible for returns or exchanges. To view process and details, click here.

ORDER PROCESSING TIMES

All orders are processed Monday through Friday (excluding Holidays). Orders placed after 1 PM (PST) or over the weekend will process the next business day - this includes orders with expedited shipping. Orders take up to 24-48 hours to begin processing and ship (Monday through Friday). High volume periods (such as Holidays, sales, etc.) may experience a delay in standard processing times prior to shipping. Please see our Holiday Closure schedule below.

If an expedited delivery is chosen, and the order is placed before 1 PM (PST) Monday through Friday, the order will be prioritized and will be delivered within the expected processing/shipping timeframe.

When your order ships you will receive an email confirmation with your tracking number. Click HERE to track your order by entering your order ID and email address associated with the order.

Once an order ships, we are unable to update delivery addresses or timing of delivery. Severe weather conditions during transit may cause delays in delivery.

HOLIDAY CLOSURES

In observance of the following holidays, our offices will be closed on the below days. Orders will begin processing the next business day. This includes any order with expedited shipping.

Monday, Jan 1 - New Year's Holiday
Monday, May 28 - Memorial Day
Wednesday, July 4 - Independence Day
Monday, Sept 3 - Labor Day
Thursday, Nov 22 - Thanksgiving Day
Friday, Nov 23 - Thanksgiving Holiday
Monday, Dec 24 - Christmas Eve
Tuesday, Dec 25 - Christmas

SATISFACTION GUARANTEED

We hope that you are 100% satisfied with your purchase. If for any reason you are not, please view our full Return Policy HERE.