FAQ

When will my credit card be charged?

Your credit card will be charged at the time the order is placed.

Do you accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.

Will I pay sales tax?

Orders shipping to addresses in California and New York are subject to California and New York state sales tax.

Is my credit card information secure online?

Yes, your information is completely secure.

Does shipping time include weekends?

Most orders process within 24-48 hours of the order being placed and ship the following business day. During high volume periods like a Sale, the processing times may increase. Due to UPS shipping rules, shipping estimates and are based on business days and are not inclusive of weekends and holidays. All shipping methods, including expedited shipping, will ship Monday-Friday, with the exception of UPS Next Day - Saturday Delivery.

When will my backorder ship?

Occasionally, we may be temporarily out-of-stock of an item shown on our website. When this occurs Voluspa will contact you with an accurate shipping date.

What is my tracking number?

Voluspa will provide you with a tracking number via email when your order has been shipped.

Can I make changes to my order?

Orders are processed when received. To make a change, please call our customer service team at 855-498-0402 as soon as possible. We will make every effort to accommodate your request.