FAQ

When will my credit card be charged?

Your credit card will be charged at the time the order is shipped. Any backorders are charged at time of shipping.

Do you accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.

Will I pay sales tax?

Orders shipping to addresses in California are subject to California state sales tax.

Is my credit card information secure online?

Yes, your information is completely secure.

Does shipping time include weekends?

Most orders ship within 24 hours of the order being processed. Due to UPS shipping rules, weekends are not included in the shipping estimate.

When will my backorder ship?

Occasionally, we may be temporarily out-of-stock of an item shown on our website. When this occurs Voluspa will contact you with an accurate shipping date.

What is my tracking number?

Voluspa will provide you with a tracking number via email when your order has been shipped.

Can I make changes to my order?

Orders are processed when received. To make a change, please call our customer service team at 855-498-0402 as soon as possible. Our orders ship out within 24 hours. However, we will make every effort to accommodate your request.