FAQ

PRODUCT CARE

How do I prevent my candle from tunneling?

It is recommended during the initial and subsequent burns of your candle to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge will keep the opening wide and prevent tunneling. If you feel there is another issue affecting the performance of your candle, please email Customer Service at customerservice@voluspa.com.

Is it possible to increase the fragrance from my Reed Diffuser?

Our diffusers last approximately 4-6 months. If more fragrance is desired, flip the reeds on a more frequent basis. Please remember to always flip diffuser reed sticks over a towel and wipe bottle so no oil drips onto your table/surface.

Should I trim my candle wicks?

It is recommended to trim candle wicks to 1/4" before each use. This will help prevent soot and extend the life of the candle. Do not drop matches or other flammable items into the candle.

Please visit our Product Use & Safety Tips page for more information.

PRODUCT ORDERS & STATUS

When will my credit card be charged?

Your credit card will be charged in full at the time the order is placed.

Does Voluspa accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.

Does Voluspa accept International credit cards?

Voluspa accepts International Visa, Mastercard, Discover and American Express credit cards. Please use your international billing address when checking out.

Can I order and ship product international?

Voluspa.com only offers shipping within the United States and its territories. If you are located outside of the United States, please email customerservice@voluspa.com for options in purchasing Voluspa products.

Can I ship to a PO Box?

Voluspa does not offer shipping to PO Boxes.

Will I pay sales tax?

Orders shipping to addresses in California and New York are subject to California and New York state sales tax.

Does shipping time include weekends?

Most orders process within 1 - 3 business days and ship the following business day. During high volume periods (i.e. sales and holidays), processing times may increase. UPS transit estimates are based on business days and not inclusive of weekends and holidays. All orders, with the exception of UPS Next Day – Saturday Delivery, will ship Monday – Friday only. Please review our Shopping Support Page for further details on orders with expedited shipping methods.

When will my backorder ship?

Occasionally, we may be temporarily out-of-stock of an item shown on our website. When this occurs Voluspa will contact you with an accurate shipping date, provide an alternative option to fulfill an out-of-stock item, or refund the backordered items.

How can I check the status of my order?

To check the status of your order or find tracking information, please log on to your Voluspa Account or call Voluspa Customer Service at 855-498-0402. Voluspa will provide you with a tracking number via email when your order has been shipped.

Can I make changes to my order?

Orders are processed when received. To make a change, please call our customer service team at 855-498-0402 as soon as possible. We will make every effort to accommodate your request.

PRODUCT RETURNS

What is Voluspa's Return Policy?

We hope you are 100% satisfied with your purchase from our site. If you are not completely satisfied, Voluspa will offer a refund on unopened and unused, full-price items within 14 days of your delivery date. For more information on processing a return, please visit our Return Policy Page.

FOR FURTHER QUESTIONS

Contact our customer care:
M-F/ 8:30-4:30 PST.
Tel: 855.498.0402
Email: customerservice@voluspa.com